Return Policy

1. Eligibility for Returns

We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible to return the product under the following conditions:

• The return request must be initiated within 7 days of receiving the product.
• The item must be unused, in its original packaging, and in resalable condition with all accessories, manuals, and warranty cards intact.
• Returns will not be accepted for damaged, altered, or used products unless they arrived defective.

2. Non-Returnable Items

The following items are not eligible for returns:

• Customized or special-order products.
• Batteries, consumables, or perishable items.
• Products damaged due to improper handling or installation.
• Items with missing accessories, warranty cards, or packaging.

3. Return Process

To initiate a return:

• Contact our customer support team at info@thepowercart.com with your order details and reason for return.
• Our team will review your request and provide a Return Authorization Number (RAN) if eligible.
• Pack the product securely and ship it back to the provided return address.
• Once received and inspected, we will process your refund or replacement.

4. Refund & Replacement Policy

• Refunds: Once the returned item is inspected and approved, a refund will be processed within 7-10 business days to the original payment method.
• Replacements: If the item is defective or damaged, we will offer a replacement or store credit.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the product was defective or incorrect.
• If eligible, return shipping charges will be reimbursed in the form of store credit.

6. Contact Us

For any return-related queries, contact us at:

 info@thepowercart.com